Returns Policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Custom Printed Items

All items on my website are custom printed for each individual order and thoroughly inspected before being shipped. Due to the personalized nature of these items, custom printed items cannot be returned. Please ensure you double-check the sizing before placing your order, as each item is printed specifically for you. Note that all sizes listed on the website are European; you may need to adjust your expectations accordingly.

If you have any questions, feel free to contact me at madi@greenfoxillustration.com.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at madi@greenfoxillustration.com and we will provide you with the appropriate returns address.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at madi@greenfoxillustration.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Custom products (e.g., special orders, custom printed items, personalised items)

Unfortunately, we also cannot accept returns on sale items or gift cards.

If you have any questions or concerns about your specific item, please reach out to us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with other returns, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at madi@greenfoxillustration.com.